Under general supervision from the Network Services Manager or Team Leader, performs complex work in the operational aspects of the computer center.
Example of Duties
Responds over the phone or in person to user problems relating to a variety of hardware and software connected to the County systems including personal computers (PC), printers and other related equipment and various software packages. Determines nature and resolution of the problem. Identifies and troubleshoots network connectivity problems.
Provides individual and/or group hardware and software instruction; provides technical support to staff and users.
Provides basic assistance for the County computer systems and users which includes application troubleshooting, performing system backups and restorations, reorganizing files, etc.
Maintains inventory of computer equipment and supplies.
Reviews and recommends new software and hardware products. Assists in testing and setup of equipment; assists in troubleshooting of setup configuration. Installs hardware such as PCs, printers and other peripheral equipment; installs and updates software.
Operates a motor vehicle in a safe manner and in compliance with all Utah laws and regulations.
Performs related duties as assigned.
Education and Experience
Technical Support Specialist I
Graduation from high school and one (1) year of technical training in Network Administration, Computer Science, Information Systems, or a closely related field, plus one (1) year of related full-time experience performing hardware configuration or similar duties, or an acceptable combination of education and experience.
Technical Support Specialist II
Associate Degree in Computer Science, Information Systems or a directly related field, plus two (2) years of full-time related experience in LAN, computer science, information systems or a closely related field, or an acceptable combination of education and experience.
Technical Support Specialist III
Associates Degree in Computer Science, Information Systems or a directly related field, plus five (5) years of related full-time experience in LAN, computer science, information systems or a closely related field, or an acceptable combination of education and experience.
Preference is given for Government work experience.
May be required to pass a criminal history background investigation.
Must possess a valid Utah Driver License.
Employees driving a personal vehicle while on county business must maintain the minimum vehicle liability insurance as specified in the Utah Code.
Knowledge, Skills, and Abilities
Thorough knowledge of: Windows operating systems to include network security, installation, configuration, troubleshooting; local/wide area networking component, installation, configuration and troubleshooting. Thorough understanding of PC hardware and software, configuration, troubleshooting, add-in boards and network boards.
Skill in using a keyboard proficiently.
This position may require the driving of a motor vehicle; skill in operating a motor vehicle in a safe manner; ability to insure motor vehicle is operating in a safe manner; knowledge of Utah motor vehicle rules and regulations.
Ability to: assemble small wires, adapters, and parts; provide training on specific hardware or software application; be on-call for 24-hours/day for a 14 day block (one full pay period) on a rotational basis and respond for duty as needed; utilize complete functions of all software related to effective computer operations; climb and descend ladders and other structures to perform installation or maintenance functions; perform body motions that include bending, stooping, kneeling, crouching, and crawling; work in small, cramped, and confined areas; lift, carry and move objects weighing up to50 lbs.; establish and maintain effective working relationships with supervisors, other employees, departments and the general public; follow written and oral instructions; communicate effectively (both orally and in writing).