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Technical Support Specialist I

Department:Information Systems
Open Date:December 6, 2021
Close Date:December 20, 2021
Salary Range:Tech Support Specialist I: $20.21 - $31.22
Number of Openings:1
Employment Type:Full-Time

Salary commensurate with qualifications and experience.

Job Description

General Purpose
Under general supervision from the Network Services Manager or Team Leader, performs semi-skilled and skilled work in the operational aspects and clerical work of the computer center.
Example of Duties

Responds in person or via telephone to user problems relating to a variety of hardware and software connected to the County systems including personal computers (PC), printers, and other related equipment and various software packages; Determines nature and  resolution of basic problems; refers difficult problems to other staff and/or vendors.

Provides individual and/or group hardware and software instruction; provides assistance on specific computer applications.

Responsible for basic maintenance of equipment.

Responsible for placement and site configuration of all data processing equipment.

Operates a motor vehicle in a safe manner and in compliance with all Utah laws and regulations.


Education and Experience

Graduation from high school and one (1) year of technical training in Network Administration, Computer Science, Information Systems, or a closely related field, plus one (1) year of related full-time experience performing hardware configuration or similar duties, or an acceptable combination of education and experience.


Special Qualifications
May be required to pass a criminal history background investigation.

Must possess a valid Utah Driver License.

Employees driving a personal vehicle while on county business must maintain the minimum vehicle liability insurance as specified in the Utah Code.
Knowledge, Skills, and Abilities

Specialist I:

Some knowledge of:  Windows operating systems to include installation, configuration, and troubleshooting; PC hardware, configuration, troubleshooting, add-in boards, and network boards; local/wide area networking and associated equipment.  Working knowledge of wireless client (laptops), Microsoft Office Suite and Google Apps.

Skill in using a keyboard proficiently.

This position may require the driving of a motor vehicle; skill in operating a motor vehicle in a safe manner; ability to insure motor vehicle is operating in a safe manner; knowledge of Utah motor vehicle rules and regulations.

Ability to:   provide training on specific hardware or software applications; utilize basic functions of all software related to effective computer operations; utilize complete functions of all software related to effective computer operations; climb and descend ladders and other structures to perform installation or maintenance functions; perform body motions that include bending, stooping, kneeling, crouching, and crawling; work in small, cramped, and confined areas; lift, carry and move objects weighing up to 50 lbs.; follow written and oral instructions, communicate effectively (orally and in writing); establish and maintain effective working relationships with supervisors, other employees and departments, and the general public.


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